Important Information

If a cancellation or a re scheduled appointment is made less than 48 hours to your scheduled appointment a cost of $44inc.GST will be invoiced. This cost will help cover the loss of income that Maximum Pest Management has incurred. Maximum Pest Management will still need to pay wages and fuel costs regardless if the works scheduled goes ahead or not. An invoice will be emailed with cancellation/re scheduling fee.

If a cancellation or a re scheduled appointment is made at the time of the scheduled appointment (once the pest technician/inspector has already arrived for the appointment) and $88incGST cancellation fee will be invoiced. This cost will help cover the loss of income that Maximum Pest Management has incurred. Maximum Pest Management will still need to pay wages and fuel costs regardless if the work scheduled goes ahead or not. An invoice will be emailed with the cancellation/re rescheduling fee.

A client won’t be allowed to cancel and expect not to be charged a cancellation fee if, for example, he or she cancels of inconvenience, difficulty, price or has forgotten the appointment unless at least 48 hours notice has been given.

Cancellation Fees for body Corporates/Real Estate/ Property Managers/Tenants:

Please note our office hours are Monday- Friday from 9am-3pm. Cancellations to your scheduled appointments need to made during these hours.

Maximum Pest Management do not charge to collect keys. In an event that the wrong keys are handed over at no fault of Maximum Pest Management and 2 visits are required to the property, and $88incGST fee will apply. This amount will be applied to the invoice on completion of works.

An email with the date/time of the appointment is sent to every tenant as confirmation. Every appointment is scheduled in a date/time chosen and agreed by the tenant. A friendly reminder is sent either via mobile text, phone call or email to every tenant at least 24 hours before the scheduled appointment. In an event that the tenant cancels/re schedules within 48 hours of the appointment and/or 2 visits are required to the property, and $88inc.GST fee will apply. This amount will be applied to the invoice on completion of works. The Real Estate/ Body Corporate/ Property Manager will need to invoice the tenant directly if this fee needs to be recouped to the owner.

Maximum Pest Management need to be notified at least 48 hours before the scheduled appointment if the property is undergoing any building renovations, high pressure cleaning, window cleaning, house cleaning or carpet cleaning as this may prevent us proceeding with the inspection/treatment. If Maximum Pest Management need to cancel or rescheduled the appointment due to these circumstances a $88inc.GST cancellation/re rescheduling fee will apply. Maximum pest Management will still need to pay wages and fuel costs regardless if the works scheduled goes ahead or not. The Real Estate/Body Corporate/ Property Manager will need to invoice the tenant directly if this fee needs to be recouped to the owner.

A tenant won’t be allowed to cancel and expect not to be charged a cancellation fee if, for example, he or she cancels of inconvenience, difficulty, price or has forgotten the appointment unless at least 48 hours notice has been given.